What we do

Four service
pillars.

From maturity diagnostics to institutional strengthening, from ASCM certifications to program monitoring and evaluation — each offering is rooted in real missions delivered on the ground in Africa.

01
Flagship offer · international methodology

Health Supply Chain Maturity Assessment

BeForService conducts comprehensive performance and maturity assessments of pharmaceutical supply chains according to the ASCM/SCMA framework, recognized by the Global Fund and major international health donors. This assessment produces a precise picture of the system's current state, identifies bottlenecks, and prioritizes high-impact remedial actions.

Deployed in five Francophone African countries through our ASCM agreement, this is currently our strongest portfolio offering. It is tailored for Ministries of Health, national disease control programs, pharmaceutical wholesalers, and private health networks.

Deliverables included
  • Detailed maturity report with scoring by ASCM domain
  • Current process mapping and gap identification
  • Prioritized remediation plan with milestones and owners
  • Debriefing session with institutional stakeholders
  • Tracking dashboard for recommendation implementation
Completed missions
Chad — National HIV/Malaria Program
Madagascar — National pharmaceutical system assessment
Côte d'Ivoire — Essential medicines distribution network
Guinea-Bissau & Mali — Global Fund / ASCM-GHSC missions
01
ASCM/SCMA
Global Fund
WHO
1
Data collection
Interviews, structured questionnaires, document review, field observations
2
ASCM Assessment
Scoring across the 8 domains of the Supply Chain Maturity Assessment framework
3
Gap analysis
Comparison with regional benchmarks and bottleneck identification
4
Remediation plan
Prioritized, realistic recommendations adapted to the local context
5
Debriefing & Follow-up
Institutional debriefing workshop, implementation roadmap
02
Institutional projects · field support

Institutional Supply Chain Capacity Building

BFS supports health structures in the sustainable transformation of their supply chain processes and systems. Unlike ad-hoc training, our institutional strengthening approach is long-term — from 3 to 12 months depending on the scope — and aims for the operational autonomy of the institution at the end of the mission.

Our agile model pairs a core BFS team with a network of specialized associate consultants, mobilized as needed. This architecture guarantees top-tier technical expertise without overhead costs for the client.

Deliverables included
  • Organizational diagnosis and process mapping
  • Transformation plan with milestones, KPIs, and owners
  • Design and deployment of management tools (LMIS, ERP, advanced Excel)
  • Team training based on the capacity development plan
  • Periodic performance reviews and adjustments
  • Closure report with assessment of achieved autonomy
Active projects
EquityAfia — Clinic network, Kinshasa (DRC)
EquityBCDC — Corporate health system, DRC
Catholic Relief Services — Africa Regional (2023–2025)
02
SCOR Framework
ERP / LMIS
PMI
1
Initial diagnosis
Assessment of existing organization, processes, and tools
2
Plan design
Transformation roadmap with defined milestones and KPIs
3
Tool deployment
LMIS, ERP, dashboards, standard operating procedures
4
Team training
Custom sessions, individual coaching, skills transfer
5
Reviews & Autonomy
Monthly KPI tracking, adjustments, autonomy certification
03
Certification Training · ASCM Authorized Partner

International ASCM Training and Certifications

BeForService is the only active ASCM Authorized Consulting & Training Partner in Central and Francophone West Africa. As such, BFS is authorized to deliver preparation programs for the most recognized ASCM certifications in the global supply chain industry — CSCP, CTSC, and SCOR-P.

These certifications are recognized in over 100 countries and represent a strong signal of competence for professionals working with international organizations, donors, and governments. Programs are delivered in French, in-person in Kinshasa and Dakar, or online for dispersed teams.

Available programs
  • CSCP — Certified Supply Chain Professional (comprehensive prep)
  • CTSC — Certified in Transformation for Supply Chain
  • SCOR-P — Supply Chain Operations Reference Professional
  • Custom short courses for organizations (2–5 days)
  • Institutional group preparation (Ministries, NGOs, enterprises)
Available formats
In-person — Kinshasa, DRC
In-person — Dakar, Senegal
Online — for all of Francophone Africa
Custom organizational groups
03
CSCP
CTSC
SCOR-P
1
Level assessment
Placement test and recommendation for the appropriate certification
2
Preparation program
Structured sessions covering the entire official ASCM syllabus
3
African case studies
Exercises and case studies drawn from field realities in Africa
4
Mock exams
Exam simulations under real ASCM conditions
5
Post-certification support
Support for certification maintenance points (ASCM PDCs)
04
Public Health · WHO & Donor Standards

Health Program Monitoring and Evaluation (M&E)

BFS designs and implements monitoring and evaluation systems for public health programs funded by international donors. Our M&E systems meet the strictest requirements — USAID, Global Fund, World Bank, UNICEF — and produce reliable, defensible, and actionable data.

Our approach integrates digital data collection via KoboToolbox/ODK, statistical analysis in STATA, mapping in QGIS, and real-time connected Power BI dashboards. BFS also conducts post-campaign coverage surveys compliant with the 2018 WHO Manual, particularly for NTD-PC Mass Drug Administration (MDA) evaluation.

Deliverables included
  • Logical framework and comprehensive M&E plan (PMP)
  • Digital collection tools (Kobo/ODK) with built-in quality controls
  • Cleaned database with variable dictionary
  • Power BI dashboards connected to real-time data
  • Analysis report with operational recommendations
  • Post-campaign coverage surveys (2018 WHO standard)
Tools & Standards
KoboToolbox / ODK — field data collection
STATA / SPSS — advanced statistical analysis
Power BI / QGIS — visualization and mapping
DHIS2 / HMIS — health information systems
04
WHO 2018
USAID
Global Fund
1
M&E framework design
Indicators, data sources, frequency, responsibilities
2
Tool development
Kobo/ODK questionnaires with built-in validation and GPS
3
Collection & Supervision
Field team training, continuous quality control, live dashboard
4
Analysis & Reporting
STATA cleaning, disaggregated analysis, Power BI/QGIS visualizations
5
Donor debriefing
Final report meeting requirements, presentation workshop
What is your
challenge today?

Every mission starts with a conversation. Share your context with our experts — together, we will define the most suitable approach for your needs and field realities.

Email us WhatsApp