Let's talk supply chain

Contact &
Events.

A question, a project, or training to plan? Write to us — every conversation starts here. And come back daily for the supply chain term of the day.

Term of the Day — 13 May 2026
Fill
Rate / Service Level
Key Performance Indicator (KPI)
Term 133 out of 365
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Definition
The percentage of customer demand (quantity or orders) that could be met immediately from available stock, without backorders.
BFS & Africa Context
This is the ultimate indicator of health product availability. Too low = lives at risk. Too high = waste and stock expiration.
💡 The WHO recommends a minimum service level of 95% for first-line drugs in HIV and malaria programs.
Write to us

Let's start
the conversation.

Email
contact@beforservice.org
Reply within 24 business hours
Phone
+243 819 602 887
Mon–Fri, 8am–6pm (Kinshasa)
Headquarters
Kinshasa, DRC
HQ & main operations
Regional Office
Dakar, Senegal
Francophone West Africa
Upcoming dates

Upcoming training &
events.

Certification Training Registration open

CTSC Bootcamp — Certified in Transformation for Supply Chain

Intensive preparation program for the ASCM CTSC certification. 3 modules on organizational transformation, change leadership, and supply chain systems implementation. Led by Clement Ngombo, CTSC.

Dates Dates TBC — 2026
Location Kinshasa, DRC · Hybrid format available
  • 12 seats maximum
  • On request — individual and institutional rates available
Pre-registration
Practical Workshop

ASCM SC Maturity Assessment — Evaluator Training

Intensive training on the health supply chain maturity assessment method according to the ASCM/SCMA framework. For health sector professionals wishing to conduct their own assessments.

Dates Q2 2026
Location Dakar, Senegal
  • 8 seats
  • On request
Express Interest